ORDERING
How buying works.
Every piece is one of one, so there is no cart. You ask about a piece, we confirm it is still here, and we invoice you for it. That sounds old fashioned because it is, but it is the only honest way to sell stock where the quantity is always one.
Start to finish
- Email us the piece you want, or describe what you are after and we will send what we have.
- We confirm it is still available and send more photographs, including the reverse of the cloth so you can see the dye penetration for yourself.
- We invoice. Bank transfer for domestic orders, bank transfer or Wise for international.
- Once payment clears we pack and ship, and send you the tracking number the same day.
Payment
- Bank transfer to a company account in Indonesia. Account details are on the invoice, never in an email we send first.
- International buyers can pay by bank transfer or Wise. We quote in IDR and you settle the equivalent.
- We do not take card payments and we do not hold your details. There is nothing to store because we never see them.
- Nothing ships before payment clears. For a first order over Rp 20 million we are happy to do half up front and half before dispatch.
Shipping
| Destination | Method | Time |
|---|---|---|
| Java | JNE or SiCepat, insured | 2 to 4 days |
| Rest of Indonesia | JNE or SiCepat, insured | 3 to 7 days |
| Asia | DHL or FedEx, tracked | 5 to 10 days |
| Europe and US | DHL or FedEx, tracked | 7 to 14 days |
If something is wrong
- Tell us within seven days of delivery and send photographs. If the cloth is not what we described, we refund in full including the return shipping.
- Hand-drawn batik varies. Small irregularities in the line, slight colour shift between one end and the other, and visible wax crack lines are how the cloth is made, not defects, and we will not treat them as such.
- We photograph every piece front and back before it leaves, so if damage happened in transit it is straightforward to establish.
- Because each piece is unique we cannot send a replacement. It is a refund or nothing, and we would rather you were happy.
Import duty and tax in the destination country are yours to pay. We declare the real value on the customs form. We are not going to under-declare a parcel and leave you dealing with a seizure.